Frequently Asked Questions
American Freight FAQ’s
Our mattresses and box springs can be bought individually or sold in sets. Mattress and box spring sets include a discount when purchased together.
Each mattress and box spring is considered one piece each. This means that a twin, full, and Queen mattress would come with two pieces: the mattress as one piece, and the box spring as the second piece. Our King mattress sets have three pieces: a mattress and a split box spring, which includes two pieces.
Once you’ve created a Wish List on our website, you can either bring it in to your local American Freight store or purchase the items online. One of our in-store sales professionals can easily help you find the items you put on your list and help you complete your purchase. To purchase online, view your wish list from your account profile, click View All Buying Options, and then click Add To Cart.
American Freight merchandise is acquired directly through closeouts, overstock sell-offs, and other discounted dispersals, and is sold while supplies last. Quantities may be limited and are available at a first come, first served basis, but the prices are always low.
We are able to keep our prices low by operating differently than other furniture and appliance stores. First, we obtain our merchandise directly from manufacturers through closeouts, overruns, and cancelled orders at reduced prices. Additionally, we display these products in warehouses instead of fancy showrooms in order to reduce our overhead costs. By combining these savings with what we save from our direct manufacturers, we’re able to pass these huge savings on to you as a thank you for being our customer.
Factory Select furniture is an overstock of furniture that is crafted in randomly selected fabrics and colors. Quantities, fabrics, and colors vary by location, please see your local store for details. When inventory is gone, it is gone. Specific items, colors, and fabrics cannot be special ordered for Factory Select furniture.
As a courtesy to customers, American Freight Stores, LLC will provide loading assistance to help customers load purchased merchandise into their personal vehicles at the customer’s request.
American Freight Stores, LLC cautions customers that self-loading and transportation of merchandise may present risks of injury to the customer, or others, and damage to the customer’s vehicle, or other vehicles, and the purchased merchandise. American Freight Stores, LLC recommends that customers utilize delivery services, which minimize the risk of property damage and personal injuries.
Due to the personal injury and property damage risks, courtesy loading assistance is limited to only the act of assisting the customer with placing purchased merchandise in their vehicle. American Freight Stores, LCC and its staff is unable to provide the following services for customers:
◘ move or rearrange existing items in customer’s vehicles;
◘ remove seats from vehicles
◘ attempt to put items in vehicles that clearly will not fit; or
◘ tie down items to trailers, vehicle roofs, or trunks.
American Freight Stores, LCC staff may not accept gratuities for providing loading assistance to customers.
American Freight Stores, LLC will not be responsible for any personal injury or property damage occurring while providing loading assistance.
We offer several different options to receive your products:
- Delivery: Many of our items are available for delivery. Pricing and delivery time will depend on where your item is located around the country. We offer both local and national delivery options.
- Shipping: Smaller, lighter weight items may be eligible for shipping via UPS. Pricing and shipping time will depend on factors such as item location, size, weight, and availability.
You can read more about our shipping and delivery services on our Shipping and Delivery page.
Delivery rates vary by delivery method selected online or in-store. Not all locations are available to offer delivery for online orders at this time. Local delivery rates for in-store purchases may need to be quoted by one of our associates at your time of purchase. For more information or details, please contact your local store.
Delivery teams will install legs onto sofas, loveseats, and sectionals as some require special tools. Most of the delivery teams do not assemble boxed goods.; however, some may do so for an additional fee. Your local store will be able to tell you whether or not the available delivery services offer additional assembly services.
In-stock items are available for pick-up or delivery the same day they are purchased. If you purchase furniture that is not in stock, items paid-in-full will be ordered and typically arrive within 30 days. For more information, please contact your local store.
Payment Policy & Warranty Questions
If you place merchandise in layaway, you may cancel your layaway within the first ten (10) days and be issued a refund. If you paid for your purchase in cash or check, these refunds will be issued only via corporate check. The processing and mailing can take up to thirty (30) days. If your layaway has been paid in full and you have not received your merchandise within four weeks of your final payment, you are entitled to a full refund. State laws may vary – see your local store for details.
In the unlikely event that you receive damaged merchandise, replacements are made on broken and damaged furniture within a reasonable amount of time. Customers must call immediately after delivery or pick-up to report broken or damaged furniture so replacement can be made as soon as possible. The sooner the customer returns damaged items the more apt they are of a replacement.
The majority of our furniture includes a one- year manufacturer’s warranty. If a customer needs to make a warranty claim within the first year of ownership, the first step is to contact the store you purchased from directly. Step two is to take photos of the broken furniture. From there, American Freight will complete the necessary steps to file your claim on your behalf with the manufacturer.
Claims can take up to 60 days to be evaluated by the manufacturer. After the decision has been made by the manufacturer, the store is then contacted with the results. The customer is then immediately notified by the store.