Frequently Asked Questions
American Freight FAQ’s
Our mattresses and box springs can be bought individually or sold in sets. Mattress and box spring sets include a discount when purchased together.
Each mattress and box spring is considered one piece each. This means that a twin, full, and Queen mattress would come with two pieces: the mattress as one piece, and the box spring as the second piece. Our King mattress sets have three pieces: a mattress and a split box spring, which includes two pieces.
Yes, you can purchase the items you would like for your home on our website. We currently do not have any phone ordering options available. To make a purchase, you’ll need to visit your local store or order online. To learn how to order online, click here.
Online Ordering is not currently available in Connecticut or Rhode Island at this time.
Once you’ve created a Wish List on our website, you can either bring it in to your local American Freight store or purchase the items online. The in-store sales professionals can easily help you find the items you put on your list and help you complete your purchase. To purchase online, click the item in your wish list and then click Add To Cart.
American Freight merchandise is acquired directly through closeouts, overstock sell-offs, and other discounted dispersals, and is sold while supplies last. Quantities may be limited and are available at a first come, first served basis, but the prices are always low.
We are able to keep our prices low by operating differently than other furniture stores. First, we obtain our merchandise directly from manufacturers through closeouts, overruns, and cancelled orders at reduced prices. Additionally, we display our furniture in warehouses instead of fancy showrooms in order to reduce our overhead costs. By combining these savings with what we save from our direct manufacturers, we’re able to pass these huge savings on to you as a thank you for being our customer.
Factory Select furniture is an overstock of furniture that is crafted in randomly selected fabrics and colors. Quantities, fabrics, and colors vary by location, please see your local store for details. When inventory is gone, it is gone. Specific items, colors, and fabrics cannot be special ordered for Factory Select furniture.
Yes. We offer same day delivery for all in-stock items. Some restrictions and limitations apply. See store associate for details.
Each American Freight store has a list of recommended delivery drivers. All delivery subcontractors are trained with our experienced American Freight warehouse and management teams to provide the best experience for our customers. Furthermore, every member of subcontracted delivery teams are background checked and approved to ensure peace of mind to our customers with their delivery experiences.
Delivery is an available option for your purchase and can be as early as Same Day. Delivery is a sub-contracted service, rates and scheduling will vary. All Delivery fees are paid directly to the delivery team at the time of delivery and are not included in the total of your online purchase. For more information or details about this, please contact your local store. (Online chat is unable to provide delivery rates or scheduling.)
In-stock items are available for pick-up or delivery the same day they are purchased. If you purchase furniture that is not in stock, items paid-in-full will be ordered and typically arrive within 30 days. For more information, please contact your local store.
Payment Policy & Warranty Questions
If you place merchandise in layaway, you may cancel your layaway within the first ten (10) days and be issued a refund. If you paid for your purchase in cash or check, these refunds will be issued only via corporate check. The processing and mailing can take up to thirty (30) days. If your layaway has been paid in full and you have not received your merchandise within four weeks of your final payment, you are entitled to a full refund. State laws may vary – see your local store for details.
In the unlikely event that you receive damaged merchandise, replacements are made on broken and damaged furniture within a reasonable amount of time. Customers must call immediately after delivery or pick-up to report broken or damaged furniture so replacement can be made as soon as possible. The sooner the customer returns damaged items the more apt they are of a replacement.
The majority of our furniture includes a one- year manufacturer’s warranty. If a customer needs to make a warranty claim within the first year of ownership, the first step is to contact the store you purchased from directly. Step two is to take photos of the broken furniture. From there, American Freight will complete the necessary steps to file your claim on your behalf with the manufacturer.
Claims can take up to 60 days to be evaluated by the manufacturer. After the decision has been made by the manufacturer, the store is then contacted with the results. The customer is then immediately notified by the store.