Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

For all your in-store and online American Freight questions, we have answers! Click the tab to select General In-Store or Online Ordering FAQ’s to learn more.

American Freight FAQ’s

To locate your closest American Freight store, use our store finder where you can use your current location, search by zip code, state or city. CLICK HERE TO FIND YOUR LOCAL STORE

Our mattresses and box springs can be bought individually or sold in sets. Mattress and box spring sets include a discount when purchased together.

Each mattress and box spring is considered one piece each. This means that a twin, full, and Queen mattress would come with two pieces: the mattress as one piece, and the box spring as the second piece. Our King mattress sets have three pieces: a mattress and a split box spring, which includes two pieces.

Yes, you can purchase the items you would like for your home on our website. We currently do not have any phone ordering options available. To make a purchase, you’ll need to visit your local store or order online. To learn how to order online, click here.

Once you’ve created a Wish List on our website, you can either bring it in to your local American Freight store or purchase the items online. One of our in-store sales professionals can easily help you find the items you put on your list and help you complete your purchase. To purchase online, view your wish list from your account profile, click View All Buying Options, and then click Add To Cart.

We sell a variety of package deals for your living room, bedroom, or whole house. These popular sets vary depending on manufacturer availability and store inventory. Please visit or call your local store to see availability and current package deals.

Our stores’ hours vary by location, but are all open seven days a week for your convenience. CLICK HERE TO FIND YOUR LOCAL STORE

Dimensions for all of our items can be found on each product page under “Dimensions.”

American Freight merchandise is acquired directly through closeouts, overstock sell-offs, and other discounted dispersals, and is sold while supplies last. Quantities may be limited and are available at a first come, first served basis, but the prices are always low.

We are able to keep our prices low by operating differently than other furniture and appliance stores. First, we obtain our merchandise directly from manufacturers through closeouts, overruns, and cancelled orders at reduced prices. Additionally, we display these products in warehouses instead of fancy showrooms in order to reduce our overhead costs. By combining these savings with what we save from our direct manufacturers, we’re able to pass these huge savings on to you as a thank you for being our customer.

Factory Select furniture is an overstock of furniture that is crafted in randomly selected fabrics and colors. Quantities, fabrics, and colors vary by location, please see your local store for details. When inventory is gone, it is gone. Specific items, colors, and fabrics cannot be special ordered for Factory Select furniture.

At this time, we do not have an option for purchasing a gift card. If you know someone who would like furniture as a gift, encourage him/her to create a Wish List on our site and share it with you!

American Freight Furniture and Mattress stores are always looking for energetic employees! Please see our career page for details.

As a courtesy to customers, American Freight Stores, LLC will provide loading assistance to help customers load purchased merchandise into their personal vehicles at the customer’s request.

American Freight Stores, LLC cautions customers that self-loading and transportation of merchandise may present risks of injury to the customer, or others, and damage to the customer’s vehicle, or other vehicles, and the purchased merchandise. American Freight Stores, LLC recommends that customers utilize delivery services, which minimize the risk of property damage and personal injuries.

Due to the personal injury and property damage risks, courtesy loading assistance is limited to only the act of assisting the customer with placing purchased merchandise in their vehicle. American Freight Stores, LCC and its staff is unable to provide the following services for customers:

◘ move or rearrange existing items in customer’s vehicles;
◘ remove seats from vehicles
◘ attempt to put items in vehicles that clearly will not fit; or
◘ tie down items to trailers, vehicle roofs, or trunks.

American Freight Stores, LCC staff may not accept gratuities for providing loading assistance to customers.
American Freight Stores, LLC will not be responsible for any personal injury or property damage occurring while providing loading assistance.

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Delivery Questions

We offer several different options to receive your products:

  • Delivery: Many of our items are available for delivery. Pricing and delivery time will depend on where your item is located around the country. We offer both local and national delivery options.
  • Shipping: Smaller, lighter weight items may be eligible for shipping via UPS. Pricing and shipping time will depend on factors such as item location, size, weight, and availability.

You can read more about our shipping and delivery services on our Shipping and Delivery page.

Delivery rates vary by delivery method selected online or in-store. Not all locations are available to offer delivery for online orders at this time. Local delivery rates for in-store purchases may need to be quoted by one of our associates at your time of purchase. For more information or details, please contact your local store.

Delivery teams will install legs onto sofas, loveseats, and sectionals as some require special tools. Most of the delivery teams do not assemble boxed goods.; however, some may do so for an additional fee. Your local store will be able to tell you whether or not the available delivery services offer additional assembly services.

In-stock items are available for pick-up or delivery the same day they are purchased. If you purchase furniture that is not in stock, items paid-in-full will be ordered and typically arrive within 30 days. For more information, please contact your local store.

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Payment Policy & Warranty Questions

Yes! You can take your furniture home today with low, easy payments. Instant approvals and no credit needed! See store for details or apply today through American First Finance.

We accept cash, personal check, MasterCard, Visa, AMEX, and Discover. We also have a 100% approved free layaway program. All credit card payments must be accompanied by matching identification.

ALL SALES ARE FINAL, which is stated on all our customer receipts and signs above our location counters.

If you place merchandise in layaway, you may cancel your layaway within the first ten (10) days and be issued a refund. If you paid for your purchase in cash or check, these refunds will be issued only via corporate check. The processing and mailing can take up to thirty (30) days. If your layaway has been paid in full and you have not received your merchandise within four weeks of your final payment, you are entitled to a full refund. State laws may vary – see your local store for details.

In the unlikely event that you receive damaged merchandise, replacements are made on broken and damaged furniture within a reasonable amount of time. Customers must call immediately after delivery or pick-up to report broken or damaged furniture so replacement can be made as soon as possible. The sooner the customer returns damaged items the more apt they are of a replacement.

The majority of our furniture includes a one- year manufacturer’s warranty. If a customer needs to make a warranty claim within the first year of ownership, the first step is to contact the store you purchased from directly. Step two is to take photos of the broken furniture. From there, American Freight will complete the necessary steps to file your claim on your behalf with the manufacturer.

Claims can take up to 60 days to be evaluated by the manufacturer. After the decision has been made by the manufacturer, the store is then contacted with the results. The customer is then immediately notified by the store.

American Freight offers amazing deals on third-party protection plans. These are offered on most furniture, mattress, or appliance purchases. Please ask for details at your local store.

If available, a manufacturer’s product warranty will still apply to most Out of Box items. Many items also have the option to purchase an additional Protection Agreement.

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Online Order Help

Order Online at AmericanFreight.com is simple with these steps below:

  1. Create an Account
  2. Set Your Local Store
  3. Start Shopping by adding items to your cart
  4. Checkout

Once you’ve created a Wish List on our website, you can either bring it in to your local American Freight store or purchase the items online. One of our in-store sales professionals can easily help you find the items you put on your list and help you complete your purchase. To purchase online, view your wish list from your account profile, click View All Buying Options, and then click Add To Cart.

To locate your closest American Freight store, use our store search page. You can search by zip code, state, city, or use your current location. CLICK HERE TO FIND YOUR LOCAL STORE

To set your local store, visit the store search page and find your store, then click on the blue “Set as Your Local Store” button to set your local store.

You will need to set your local store to determine which location you will be picking up your furniture or appliance items. This will also ensure that your items are available at the correct store.

Furniture will be gathered once you arrive at the store location. The store staff can also show you the product on display so you can view the items you purchased. Please make sure that the person picking up has a copy of the emailed online order receipt.

Online orders are only accepted using a single method of payment. If you would like to use multiple payment methods for a single transaction, please visit your nearest local store.

American Freight allows all major credit and debit cards including Visa, Mastercard, Discover and American Express.

When you process your payment online, your card will be charged immediately.

At this time, there is not an option to take advantage of payment plans or the take it home for $50 on online orders. To participate in payment plans, you will need to apply, come into the store and make a purchase in person. Click here to view payment plan options in your area.

Yes, the prices are the same in-store and online.

At this time, protection plans are only available in-store. To purchase a protection plan for your furniture, the items and protection plan would need to be purchased in-store at the time you pickup your online order. CLICK HERE TO FIND YOUR LOCAL STORE

At this time, the promotional packages: $198 sofas, 7 piece living room package, 8 piece bedroom package and whole house of furniture are only available for in-store purchases.

To process a refund request, please email us at: websales@americanfreight.us – Please include your Order # and provide a reason for refund. Allow 24-72 hours for us to process your request.

If you arrive in store to pickup your item and change your mind, an American Freight associate will assist you in finding a similar item that will meet your needs. If you prefer not to shop for a comparable item, you may also choose to have the item cancelled and receive a refund.

American Freight stores take local pictures of the actual items. On the product page, look for the icon “View Photos & Condition”. Click the link to read specific details about the condition of that product and view photos of that individual item.

If the product is located in a store near you, you can also stop in to see it in person. The product page will tell you in what store the specific product is located.

Note: We do not take local photos of New in Box items. These items do not have cosmetic damage and will therefore look identical to the stock photo displayed on the product page.

As a courtesy to customers, American Freight Stores, LLC will provide loading assistance to help customers load purchased merchandise into their personal vehicles at the customer’s request.

American Freight Stores, LLC cautions customers that self-loading and transportation of merchandise may present risks of injury to the customer, or others, and damage to the customer’s vehicle, or other vehicles, and the purchased merchandise. American Freight Stores, LLC recommends that customers utilize delivery services, which minimize the risk of property damage and personal injuries.

Due to the personal injury and property damage risks, courtesy loading assistance is limited to only the act of assisting the customer with placing purchased merchandise in their vehicle. American Freight Stores, LCC and its staff is unable to provide the following services for customers:

◘ move or rearrange existing items in customer’s vehicles;
◘ remove seats from vehicles
◘ attempt to put items in vehicles that clearly will not fit; or
◘ tie down items to trailers, vehicle roofs, or trunks.

American Freight Stores, LCC staff may not accept gratuities for providing loading assistance to customers.
American Freight Stores, LLC will not be responsible for any personal injury or property damage occurring while providing loading assistance.

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Online Shipping & Returns

To report damaged or defective products, please call your local store that you picked up your furniture from. CLICK HERE TO FIND YOUR LOCAL STORE

ALL SALES ARE FINAL, which is stated on all our customer receipts and signs above our location counters.

To report damaged or defective products, please call your local store that you picked up your furniture from. CLICK HERE TO FIND YOUR LOCAL STORE

To request missing hardware or pieces for the furniture you purchased, you can call the store you picked up from.

When you place an order on AmericanFreight.com, you will receive a confirmation email with further information about the status of your items. There are several different fulfillment processes depending on how you have chosen to receive your order:

  • Store Pickup – You will receive an email when your entire order is ready to be picked up in store. In most cases, it will be ready to pick up the same day the order is placed.
  • Shipping via UPS – Most orders will ship within 48 hours of order. You will receive a UPS tracking code via email once your order is ready to ship.
  • Local Delivery – An American Freight customer service representative will call you on the next business day to schedule your delivery. You will receive email notification when your order is out for delivery.
  • National Delivery – Your item may take up to 10 days to reach your local delivery hub. Once it arrives at the local hub, you will receive an email from our delivery provider which will allow you to schedule your delivery date. On the date of your scheduled delivery, you will get a call from the delivery driver prior to his arrival.

 

Please note that orders with multiple items may arrive separately as they may come from different locations.

To read more about our shipping and delivery options, please visit the Shipping and Delivery page.

We offer several different options to receive your product when you purchase online:

  • Store Pickup: If your item is located in a nearby store, you may select the option to pick up in store. Don’t forget to bring your ID and email receipt with you to the store. There is no charge for store pickup.
  • Delivery: Many of our items are available for delivery. Pricing and delivery time will depend on where your item is located around the country. We offer both local and national delivery options.
  • Shipping: Smaller, lighter weight items may be eligible for shipping via UPS. Pricing and shipping time will depend on factors such as item location, size, weight, and availability.

You can read more about our shipping and delivery services on our Shipping and Delivery page.

American Freight carries a broad range of inventory including furniture, mattresses, and appliances. While many of our stores are able to offer both delivery and store pickup, some are currently limited to store pickup only for online purchases. If an item shows as available for Pick Up only, contact your local store for more information on how to get local delivery on these items once your online order has been completed.

Some of our items are delivered to you directly from your local store, others come nationally from one of our other stores, warehouses, or vendors. Your item(s) qualify for local delivery if they are located within 75 miles of your delivery address. If your item(s) originate at a location that is more than 75 miles from your delivery address, your order will be considered a national delivery order.

To learn more about local and national delivery, please visit our Shipping and Delivery page.

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Online Account Help

To create an account, click on the login button at the top of the website or visit the page here – https://www.americanfreight.com/customer/account/login/

If you forgot your password you can reset it by clicking on the Forgot your password? Click here link underneath the login. If you would like to change your password, you can do this by logging into your account you will have the ability to update your password from the My Profile section of the dashboard.

Once you are logged into your account you will have the ability to update your billing address from the My Addresses section of the dashboard.

Once you are logged into your account you will have the ability to update your shipping address from the My Addresses section of the dashboard. Once your order is processed, you will not be able to change your shipping address.

 

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Appliance FAQ's

American Freight sells two types of merchandise: New and Out of Box.

New products have never been used and have never been out of the box. We work directly with appliance manufacturers and other major retailers to liquidate their overstock or out-of-season products at discounted prices!

We carry three types of Out of Box merchandise:

  • Floor Model: A new, unused item that has been removed from its original packaging and placed on our sales floor. Extremely limited signs of wear on the item or its packaging. Instructions are included.
  • Refurbished: Item that was returned and has been tested and repaired if necessary to meet “new” mechanical specifications. Product may have minimal cosmetic damage.
  • Cosmetic Damage: Item has sustained some amount of cosmetic damage, like a scratch, dent, or other wear-and-tear, but works like new. Item has not been previously used or purchased.

All of our Out of Box items are one-of-a-kind, discontinued, or scratched and dented merchandise. A manufacturer’s product warranty, if any, would still apply.

Out of Box merchandise is always American Freight Certified which means it has undergone rigorous testing, repairs, part replacement, and cleaning. To find out more about American Freight Certified merchandise, please visit the American Freight Certification Process page.

Pricing is determined in part by item condition and availability; like how long we’ve had it in the store, for instance. All of our Out of Box items have been inspected, repaired if necessary, and meet brand new specifications. On a product’s page, you can read about the condition and view pictures of the product before you purchase.

Category: Appliance FAQ's

We offer hook-up and installation services for many of our products.

To find out what types of items we currently provide installation and hook-up for, please visit the Shipping and Delivery page.

Category: Appliance FAQ's

For more information on recalled products, visit www.recalls.gov. This Web site is a partnership among six federal agencies. Visitors to www.recalls.gov can also access other important safety notices and sign up for e-mail announcements on new recalls and consumer news.

Category: Appliance FAQ's

If your item is eligible for installation or hook-up, your old item may be eligible for haul away.

For more information on what items are eligible for haul away, please visit our Shipping and Delivery page.

Category: Appliance FAQ's

American Freight sells both new appliances as well as one-of-a-kind, out of carton, discontinued, refurbished, scratched and dented, and used merchandise. All items that are non-new undergo a stringent testing process and, when necessary, have cosmetic parts replaced and/or are repaired. Only once an item has undergone our thorough certification process is it approved to be a American Freight Certified item.

All Certified Products:

  • Are rigorously tested for full, like-new functionality
  • Have missing parts replaced
  • Are repaired, if necessary, and retested
  • Are refurbished with replacement parts for mechanical defects found during testing
  • Are fully cleaned and sanitized
  • Follow the American Freight return policy*

The certification process follows the same basic mechanical guidelines as recommended by the Original Manufacturer.

Customers Purchasing a Certified Appliance or other item from American Freight should expect:

  • A fully functional and operational unit
  • The assurance that the unit still meets American Freight quality standards as the nation’s leading retailer of appliances and appliance related products

New in box and out of carton appliance purchases include either a 1 year manufacturer warranty or a third party 1 year coverage. Additionally, all appliances are eligible for the industry leading Master Protection Agreement.

The Master Protection Agreement provides an additional 3 or 5 years of coverage and provides for preventative maintenance for the length of the plan.

Category: Appliance FAQ's

If available, a manufacturer’s product warranty will still apply to most Out of Box items. Many items also have the option to purchase an additional Protection Agreement.

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Contacts

Having an issue with a new or existing order? We can help! Call 1-877-927-7957

Category: Contacts

Local Delivery

For questions about delivery from a local store, please call your local store directly. Find your local store here.

National Delivery

Pilot Freight Delivery Questions call 1-847-954-0125

Category: Contacts

American First Finance

1-855-721-1188

Tempoe Leasing Services

1-855-965-4669

SYW Mastercard Card Services Support

1-800-917-7700

Category: Contacts

Installs Inc.

1-844-294-5208

Category: Contacts

Visit Shop You Way or call 1-800-991-8708

Category: Contacts

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