FREQUENTLY ASKED QUESTIONS
For all your in-store and online American Freight questions, we have answers! Click the tab to select General In-Store or Online Ordering FAQ’s to learn more.
American Freight FAQ’s
Yes. In-stock items can be delivered as soon as the same day of your purchase.
Each American Freight store has a list of recommended delivery drivers. All delivery subcontractors are trained with our experienced American Freight warehouse and management teams to provide the best experience for our customers. Furthermore, every member of subcontracted delivery teams are background checked and approved to ensure peace of mind to our customers with their delivery experiences.
Delivery is an available option for your purchase and can be as early as Same Day. Delivery is a sub-contracted service, rates and scheduling will vary. All Delivery fees are paid directly to the delivery team at the time of delivery and are not included in the total of your online purchase. For more information or details about this, please contact your local store. (Online chat is unable to provide delivery rates or scheduling.)
Our mattresses and box springs can be bought individually or sold in sets. Mattress and box spring sets include a discount when purchased together.
Each mattress and box spring is considered one piece each. This means that a twin, full, and Queen mattress would come with two pieces: the mattress as one piece, and the box spring as the second piece. Our King mattress sets have three pieces: a mattress and a split box spring, which includes two pieces.
Yes, you can purchase the items you would like for your home on our website. We currently do not have any phone ordering options available. To make a purchase, you’ll need to visit your local store or order online. To learn how to order online, click here.
Online Ordering is not currently available in Connecticut or Rhode Island at this time.
Once you’ve created a Wish List on our website, you can either bring it in to your local American Freight store or purchase the items online. The in-store sales professionals can easily help you find the items you put on your list and help you complete your purchase. To purchase online, click the item in your wish list and then click Add To Cart.
American Freight merchandise is acquired directly through closeouts, overstock sell-offs, and other discounted dispersals, and is sold while supplies last. Quantities may be limited and are available at a first come, first served basis, but the prices are always low.
We are able to keep our prices low by operating differently than other furniture stores. First, we obtain our merchandise directly from manufacturers through closeouts, overruns, and cancelled orders at reduced prices. Additionally, we display our furniture in warehouses instead of fancy showrooms in order to reduce our overhead costs. By combining these savings with what we save from our direct manufacturers, we’re able to pass these huge savings on to you as a thank you for being our customer.
Factory Select furniture is an overstock of furniture that is crafted in randomly selected fabrics and colors. Quantities, fabrics, and colors vary by location, please see your local store for details. When inventory is gone, it is gone. Specific items, colors, and fabrics cannot be special ordered for Factory Select furniture.
Yes. In-stock items can be delivered as soon as the same day of your purchase.
In-stock items are available for pick-up or delivery the same day they are purchased. If you purchase furniture that is not in stock, items paid-in-full will be ordered and typically arrive within 30 days. For more information, please contact your local store.
Payment Policy & Warranty Questions
If you place merchandise in layaway, you may cancel your layaway within the first ten (10) days and be issued a refund. If you paid for your purchase in cash or check, these refunds will be issued only via corporate check. The processing and mailing can take up to thirty (30) days. If your layaway has been paid in full and you have not received your merchandise within four weeks of your final payment, you are entitled to a full refund. State laws may vary – see your local store for details.
In the unlikely event that you receive damaged merchandise, replacements are made on broken and damaged furniture within a reasonable amount of time. Customers must call immediately after delivery or pick-up to report broken or damaged furniture so replacement can be made as soon as possible. The sooner the customer returns damaged items the more apt they are of a replacement.
The majority of our furniture includes a one- year manufacturer’s warranty. If a customer needs to make a warranty claim within the first year of ownership, the first step is to contact the store you purchased from directly. Step two is to take photos of the broken furniture. From there, American Freight will complete the necessary steps to file your claim on your behalf with the manufacturer.
Claims can take up to 30 days to be evaluated by the manufacturer. After the decision has been made by the manufacturer, the store is then contacted with the results. The customer is then immediately notified by the store.
Online Order Help
Order Online at americanfreight.com is simple with these steps below:
- Create an Account
- Set Your Local Store
- Start Shopping
- Checkout + Pickup – or Call to Schedule Delivery
To learn more, click here.
Online ordering is available for ALL American Freight locations except locations in Connecticut or Rhode Island.
You can either pick up the items you purchase at your local store, or have your items delivered.
FOR PICK UP: Simply add the items you want into your cart, select Pick Up, complete your order, and then pick up your items at your convenience at your selected local store.
FOR DELIVERY: Delivery is an available option for your purchase and can be as early as Same Day. Delivery is a sub-contracted service, rates and scheduling will vary. All Delivery fees are paid directly to the delivery team at the time of delivery and are not included in the total of your online purchase. Place your order as Pick Up from Store, and then contact your local store directly for information on exact rates and scheduling. (Online chat is unable to provide delivery rates or scheduling.)
Am I able to take advantage of the payment plan options on online orders (Take it home today for $50)?
At this time, there is not an option to take advantage of payment plans or the take it home for $50 on online orders. To participate in payment plans, you will need to apply, come into the store and make a purchase in person. Click here to view payment plan options in your area.
Can I purchase the promotional items, $198 sofas, 7 piece living room package, 8 piece bedroom package or whole house of furniture?
Online Shipping & Returns
Delivery is now easier than ever! Delivery is an available option for your purchase and can be as early as Same Day. Delivery is a sub-contracted service, rates and scheduling will vary. All Delivery fees are paid directly to the delivery team at the time of delivery and are not included in the total of your online purchase. Place your order as Pick Up from Store, and then contact your local store directly for information on exact rates and scheduling. (Online chat is unable to provide delivery rates or scheduling.)
Online Account Help
To create an account, click on the login button at the top of the website or visit the page here – https://www.americanfreight.com/customer/account/login/
If you forgot your password you can reset it by clicking on the Forgot your password? Click here link underneath the login. If you would like to change your password, you can do this by logging into your account you will have the ability to update your password from the My Profile section of the dashboard.