Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

For all your in-store and online American Freight questions, we have answers! Click the tab to select General In-Store or Online Ordering FAQ’s to learn more.

Online Order Help

Order Online at americanfreight.com is simple with these steps below:

  1. Create an Account
  2. Set Your Local Store
  3. Start Shopping
  4. Checkout + Pickup – or Call to Schedule Delivery

To learn more, click here.

Online ordering is available for ALL American Freight locations except locations in Connecticut or Rhode Island.

Once you’ve created a Wish List on our website, you can either bring it in to your local American Freight store or purchase the items online. The in-store sales professionals can easily help you find the items you put on your list and help you complete your purchase. To purchase online, click the item in your wish list and then click Add To Cart.

To locate your closest American Freight store, use our store search page. You can search by zip code, state, city, or use your current location. CLICK HERE TO FIND YOUR LOCAL STORE

To set your local store, visit the store search page and find your store, then click on the blue “Set as Your Local Store” button to set your local store.

You will need to set your local store to determine which location you will be picking up your furniture. This will also ensure that your items are available at the correct store.

Furniture will be gathered once you arrive at the store location. The store staff can also show you the product on display so you can view the items you purchased. Please make sure that the person picking up has a copy of the emailed online order receipt.

Online orders are only accepted using a single method of payment. If you would like to use multiple payment methods for a single transaction, please visit your nearest local store.

American Freight allows all major credit and debit cards including Visa, Mastercard, Discover and American Express. These transactions are processed online using Authorize.net during the checkout process.

When you process your payment online, your card will be charged immediately.

At this time, there is not an option to take advantage of payment plans or the take it home for $50 on online orders. To participate in payment plans, you will need to apply, come into the store and make a purchase in person. Click here to view payment plan options in your area.

Yes, the prices are the same in-store and online.

At this time, protection plans are only available in-store. To purchase a protection plan for your furniture, the items and protection plan would need to be purchased in-store at the time you pickup your online order. CLICK HERE TO FIND YOUR LOCAL STORE

At this time, the promotional packages: $198 sofas, 7 piece living room package, 8 piece bedroom package and whole house of furniture are only available for in-store purchases.

Once your order has been submitted, one of our associates will contact you within 24 hours to schedule a date and time for you to pick up your order. At this time, you can inquire about delivery options that are available for your area. Delivery is a sub-contracted service, rates and scheduling will vary. All Delivery fees are paid directly to the delivery team at the time of delivery and are not included in the total of your online purchase. (Online chat is unable to provide delivery rates or scheduling.)

Once your order has been submitted, One of our associates will contact you within 24 hours to schedule a date and time for your to pick up your order. To pick up the items for your order, you must provide a copy of your order and your photo ID at time of pick up.

To process a refund request, please email us at: websales@americanfreight.us – Please include your Order # and provide a reason for refund. Allow 24-72 hours for us to process your request.

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Online Order Help

Order Online at americanfreight.com is simple with these steps below:

  1. Create an Account
  2. Set Your Local Store
  3. Start Shopping
  4. Checkout + Pickup – or Call to Schedule Delivery

To learn more, click here.

Online ordering is available for ALL American Freight locations except locations in Connecticut or Rhode Island.

Once you’ve created a Wish List on our website, you can either bring it in to your local American Freight store or purchase the items online. The in-store sales professionals can easily help you find the items you put on your list and help you complete your purchase. To purchase online, click the item in your wish list and then click Add To Cart.

To locate your closest American Freight store, use our store search page. You can search by zip code, state, city, or use your current location. CLICK HERE TO FIND YOUR LOCAL STORE

To set your local store, visit the store search page and find your store, then click on the blue “Set as Your Local Store” button to set your local store.

You will need to set your local store to determine which location you will be picking up your furniture. This will also ensure that your items are available at the correct store.

Furniture will be gathered once you arrive at the store location. The store staff can also show you the product on display so you can view the items you purchased. Please make sure that the person picking up has a copy of the emailed online order receipt.

Online orders are only accepted using a single method of payment. If you would like to use multiple payment methods for a single transaction, please visit your nearest local store.

American Freight allows all major credit and debit cards including Visa, Mastercard, Discover and American Express. These transactions are processed online using Authorize.net during the checkout process.

When you process your payment online, your card will be charged immediately.

At this time, there is not an option to take advantage of payment plans or the take it home for $50 on online orders. To participate in payment plans, you will need to apply, come into the store and make a purchase in person. Click here to view payment plan options in your area.

Yes, the prices are the same in-store and online.

At this time, protection plans are only available in-store. To purchase a protection plan for your furniture, the items and protection plan would need to be purchased in-store at the time you pickup your online order. CLICK HERE TO FIND YOUR LOCAL STORE

At this time, the promotional packages: $198 sofas, 7 piece living room package, 8 piece bedroom package and whole house of furniture are only available for in-store purchases.

Once your order has been submitted, one of our associates will contact you within 24 hours to schedule a date and time for you to pick up your order. At this time, you can inquire about delivery options that are available for your area. Delivery is a sub-contracted service, rates and scheduling will vary. All Delivery fees are paid directly to the delivery team at the time of delivery and are not included in the total of your online purchase. (Online chat is unable to provide delivery rates or scheduling.)

Once your order has been submitted, One of our associates will contact you within 24 hours to schedule a date and time for your to pick up your order. To pick up the items for your order, you must provide a copy of your order and your photo ID at time of pick up.

To process a refund request, please email us at: websales@americanfreight.us – Please include your Order # and provide a reason for refund. Allow 24-72 hours for us to process your request.

Load More

Online Order Help

Order Online at americanfreight.com is simple with these steps below:

  1. Create an Account
  2. Set Your Local Store
  3. Start Shopping
  4. Checkout + Pickup – or Call to Schedule Delivery

To learn more, click here.

Online ordering is available for ALL American Freight locations except locations in Connecticut or Rhode Island.

Once you’ve created a Wish List on our website, you can either bring it in to your local American Freight store or purchase the items online. The in-store sales professionals can easily help you find the items you put on your list and help you complete your purchase. To purchase online, click the item in your wish list and then click Add To Cart.

To locate your closest American Freight store, use our store search page. You can search by zip code, state, city, or use your current location. CLICK HERE TO FIND YOUR LOCAL STORE

To set your local store, visit the store search page and find your store, then click on the blue “Set as Your Local Store” button to set your local store.

You will need to set your local store to determine which location you will be picking up your furniture. This will also ensure that your items are available at the correct store.

Furniture will be gathered once you arrive at the store location. The store staff can also show you the product on display so you can view the items you purchased. Please make sure that the person picking up has a copy of the emailed online order receipt.

Online orders are only accepted using a single method of payment. If you would like to use multiple payment methods for a single transaction, please visit your nearest local store.

American Freight allows all major credit and debit cards including Visa, Mastercard, Discover and American Express. These transactions are processed online using Authorize.net during the checkout process.

When you process your payment online, your card will be charged immediately.

At this time, there is not an option to take advantage of payment plans or the take it home for $50 on online orders. To participate in payment plans, you will need to apply, come into the store and make a purchase in person. Click here to view payment plan options in your area.

Yes, the prices are the same in-store and online.

At this time, protection plans are only available in-store. To purchase a protection plan for your furniture, the items and protection plan would need to be purchased in-store at the time you pickup your online order. CLICK HERE TO FIND YOUR LOCAL STORE

At this time, the promotional packages: $198 sofas, 7 piece living room package, 8 piece bedroom package and whole house of furniture are only available for in-store purchases.

Once your order has been submitted, one of our associates will contact you within 24 hours to schedule a date and time for you to pick up your order. At this time, you can inquire about delivery options that are available for your area. Delivery is a sub-contracted service, rates and scheduling will vary. All Delivery fees are paid directly to the delivery team at the time of delivery and are not included in the total of your online purchase. (Online chat is unable to provide delivery rates or scheduling.)

Once your order has been submitted, One of our associates will contact you within 24 hours to schedule a date and time for your to pick up your order. To pick up the items for your order, you must provide a copy of your order and your photo ID at time of pick up.

To process a refund request, please email us at: websales@americanfreight.us – Please include your Order # and provide a reason for refund. Allow 24-72 hours for us to process your request.

Load More

Online Order Help

Order Online at americanfreight.com is simple with these steps below:

  1. Create an Account
  2. Set Your Local Store
  3. Start Shopping
  4. Checkout + Pickup – or Call to Schedule Delivery

To learn more, click here.

Online ordering is available for ALL American Freight locations except locations in Connecticut or Rhode Island.

Once you’ve created a Wish List on our website, you can either bring it in to your local American Freight store or purchase the items online. The in-store sales professionals can easily help you find the items you put on your list and help you complete your purchase. To purchase online, click the item in your wish list and then click Add To Cart.

To locate your closest American Freight store, use our store search page. You can search by zip code, state, city, or use your current location. CLICK HERE TO FIND YOUR LOCAL STORE

To set your local store, visit the store search page and find your store, then click on the blue “Set as Your Local Store” button to set your local store.

You will need to set your local store to determine which location you will be picking up your furniture. This will also ensure that your items are available at the correct store.

Furniture will be gathered once you arrive at the store location. The store staff can also show you the product on display so you can view the items you purchased. Please make sure that the person picking up has a copy of the emailed online order receipt.

Online orders are only accepted using a single method of payment. If you would like to use multiple payment methods for a single transaction, please visit your nearest local store.

American Freight allows all major credit and debit cards including Visa, Mastercard, Discover and American Express. These transactions are processed online using Authorize.net during the checkout process.

When you process your payment online, your card will be charged immediately.

At this time, there is not an option to take advantage of payment plans or the take it home for $50 on online orders. To participate in payment plans, you will need to apply, come into the store and make a purchase in person. Click here to view payment plan options in your area.

Yes, the prices are the same in-store and online.

At this time, protection plans are only available in-store. To purchase a protection plan for your furniture, the items and protection plan would need to be purchased in-store at the time you pickup your online order. CLICK HERE TO FIND YOUR LOCAL STORE

At this time, the promotional packages: $198 sofas, 7 piece living room package, 8 piece bedroom package and whole house of furniture are only available for in-store purchases.

Once your order has been submitted, one of our associates will contact you within 24 hours to schedule a date and time for you to pick up your order. At this time, you can inquire about delivery options that are available for your area. Delivery is a sub-contracted service, rates and scheduling will vary. All Delivery fees are paid directly to the delivery team at the time of delivery and are not included in the total of your online purchase. (Online chat is unable to provide delivery rates or scheduling.)

Once your order has been submitted, One of our associates will contact you within 24 hours to schedule a date and time for your to pick up your order. To pick up the items for your order, you must provide a copy of your order and your photo ID at time of pick up.

To process a refund request, please email us at: websales@americanfreight.us – Please include your Order # and provide a reason for refund. Allow 24-72 hours for us to process your request.

Load More

Online Order Help

Order Online at americanfreight.com is simple with these steps below:

  1. Create an Account
  2. Set Your Local Store
  3. Start Shopping
  4. Checkout + Pickup – or Call to Schedule Delivery

To learn more, click here.

Online ordering is available for ALL American Freight locations except locations in Connecticut or Rhode Island.

Once you’ve created a Wish List on our website, you can either bring it in to your local American Freight store or purchase the items online. The in-store sales professionals can easily help you find the items you put on your list and help you complete your purchase. To purchase online, click the item in your wish list and then click Add To Cart.

To locate your closest American Freight store, use our store search page. You can search by zip code, state, city, or use your current location. CLICK HERE TO FIND YOUR LOCAL STORE

To set your local store, visit the store search page and find your store, then click on the blue “Set as Your Local Store” button to set your local store.

You will need to set your local store to determine which location you will be picking up your furniture. This will also ensure that your items are available at the correct store.

Furniture will be gathered once you arrive at the store location. The store staff can also show you the product on display so you can view the items you purchased. Please make sure that the person picking up has a copy of the emailed online order receipt.

Online orders are only accepted using a single method of payment. If you would like to use multiple payment methods for a single transaction, please visit your nearest local store.

American Freight allows all major credit and debit cards including Visa, Mastercard, Discover and American Express. These transactions are processed online using Authorize.net during the checkout process.

When you process your payment online, your card will be charged immediately.

At this time, there is not an option to take advantage of payment plans or the take it home for $50 on online orders. To participate in payment plans, you will need to apply, come into the store and make a purchase in person. Click here to view payment plan options in your area.

Yes, the prices are the same in-store and online.

At this time, protection plans are only available in-store. To purchase a protection plan for your furniture, the items and protection plan would need to be purchased in-store at the time you pickup your online order. CLICK HERE TO FIND YOUR LOCAL STORE

At this time, the promotional packages: $198 sofas, 7 piece living room package, 8 piece bedroom package and whole house of furniture are only available for in-store purchases.

Once your order has been submitted, one of our associates will contact you within 24 hours to schedule a date and time for you to pick up your order. At this time, you can inquire about delivery options that are available for your area. Delivery is a sub-contracted service, rates and scheduling will vary. All Delivery fees are paid directly to the delivery team at the time of delivery and are not included in the total of your online purchase. (Online chat is unable to provide delivery rates or scheduling.)

Once your order has been submitted, One of our associates will contact you within 24 hours to schedule a date and time for your to pick up your order. To pick up the items for your order, you must provide a copy of your order and your photo ID at time of pick up.

To process a refund request, please email us at: websales@americanfreight.us – Please include your Order # and provide a reason for refund. Allow 24-72 hours for us to process your request.

Load More

Online Order Help

Order Online at americanfreight.com is simple with these steps below:

  1. Create an Account
  2. Set Your Local Store
  3. Start Shopping
  4. Checkout + Pickup – or Call to Schedule Delivery

To learn more, click here.

Online ordering is available for ALL American Freight locations except locations in Connecticut or Rhode Island.

Once you’ve created a Wish List on our website, you can either bring it in to your local American Freight store or purchase the items online. The in-store sales professionals can easily help you find the items you put on your list and help you complete your purchase. To purchase online, click the item in your wish list and then click Add To Cart.

To locate your closest American Freight store, use our store search page. You can search by zip code, state, city, or use your current location. CLICK HERE TO FIND YOUR LOCAL STORE

To set your local store, visit the store search page and find your store, then click on the blue “Set as Your Local Store” button to set your local store.

You will need to set your local store to determine which location you will be picking up your furniture. This will also ensure that your items are available at the correct store.

Furniture will be gathered once you arrive at the store location. The store staff can also show you the product on display so you can view the items you purchased. Please make sure that the person picking up has a copy of the emailed online order receipt.

Online orders are only accepted using a single method of payment. If you would like to use multiple payment methods for a single transaction, please visit your nearest local store.

American Freight allows all major credit and debit cards including Visa, Mastercard, Discover and American Express. These transactions are processed online using Authorize.net during the checkout process.

When you process your payment online, your card will be charged immediately.

At this time, there is not an option to take advantage of payment plans or the take it home for $50 on online orders. To participate in payment plans, you will need to apply, come into the store and make a purchase in person. Click here to view payment plan options in your area.

Yes, the prices are the same in-store and online.

At this time, protection plans are only available in-store. To purchase a protection plan for your furniture, the items and protection plan would need to be purchased in-store at the time you pickup your online order. CLICK HERE TO FIND YOUR LOCAL STORE

At this time, the promotional packages: $198 sofas, 7 piece living room package, 8 piece bedroom package and whole house of furniture are only available for in-store purchases.

Once your order has been submitted, one of our associates will contact you within 24 hours to schedule a date and time for you to pick up your order. At this time, you can inquire about delivery options that are available for your area. Delivery is a sub-contracted service, rates and scheduling will vary. All Delivery fees are paid directly to the delivery team at the time of delivery and are not included in the total of your online purchase. (Online chat is unable to provide delivery rates or scheduling.)

Once your order has been submitted, One of our associates will contact you within 24 hours to schedule a date and time for your to pick up your order. To pick up the items for your order, you must provide a copy of your order and your photo ID at time of pick up.

To process a refund request, please email us at: websales@americanfreight.us – Please include your Order # and provide a reason for refund. Allow 24-72 hours for us to process your request.

Load More