Frequently Asked Questions
Payment Policy & Warranty Questions
Our mattresses and box springs can be bought individually or sold in sets. Mattress and box spring sets include a discount when purchased together.
Each mattress and box spring is considered one piece each. This means that a twin, full, and Queen mattress would come with two pieces: the mattress as one piece, and the box spring as the second piece. Our King mattress sets have three pieces: a mattress and a split box spring, which includes two pieces.
If you place merchandise in layaway, you may cancel your layaway within the first ten (10) days and be issued a refund. If you paid for your purchase in cash or check, these refunds will be issued only via corporate check. The processing and mailing can take up to thirty (30) days. If your layaway has been paid in full and you have not received your merchandise within four weeks of your final payment, you are entitled to a full refund. State laws may vary – see your local store for details.
In the unlikely event that you receive damaged merchandise, replacements are made on broken and damaged furniture within a reasonable amount of time. Customers must call immediately after delivery or pick-up to report broken or damaged furniture so replacement can be made as soon as possible. The sooner the customer returns damaged items the more apt they are of a replacement.
The majority of our furniture includes a one- year manufacturer’s warranty. If a customer needs to make a warranty claim within the first year of ownership, the first step is to contact the store you purchased from directly. Step two is to take photos of the broken furniture. From there, American Freight will complete the necessary steps to file your claim on your behalf with the manufacturer.
Claims can take up to 30 days to be evaluated by the manufacturer. After the decision has been made by the manufacturer, the store is then contacted with the results. The customer is then immediately notified by the store.