Furniture Warranty

WARRANTY CENTER – FURNITURE

Manufacturer Warranty Claims can take up to 60 days to be evaluated by the manufacturer. After the decision has been made by the manufacturer, the store is then contacted with the results. The customer is then immediately notified by the store.

If you purchased a protection plan, Guardian claims should only be filed within the first year if you have an accidental rip, stain, tear, burn or puncture.

American Freight does not extend warranties (other than specified by the manufacturer in writing). Upholstered fabrics are not guaranteed for color fastness, wearability or shrinkage by the manufacturers and therefore we are not able to offer such guarantees. Please be aware that the product warranty provides you specific legal rights and you may also have rights under applicable state law. Please inspect your merchandise at the loading dock. American Freight is not responsible for sub contracted deliveries or customers who fail to secure their loads. The contractual provisions of the sale are governed by the state of the store location.

Length of Warranty:

Your warranty starts on the date of purchase. To determine how long it lasts, refer to the product law tag and the warranty schedule. Repair or replacement of the product or mattress neither renews nor extends this limited warranty

If you are approved by the manufacturer for a repair or replacement, American Freight will repair or replace the defective piece within a reasonable period of time without charge to the customer except for transportation cost.

Warranty Validation:

(1) You must be the original purchaser and have purchased the product from one of our authorized American Freight Furniture & Mattress stores.
(2) You must provide a copy of the original store receipt.
(3) The law-label must be attached to the product (if applicable).

If there is a discrepancy between the information contained on this webpage and the warranty documentation received with your purchase, the warranty documentation will control.

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How to Submit Photos:

Photo of Entire Product

   

Up Close Photo of Product

   

Law Tag Product Photo

Mattresses & Foundation*

Send in required four (4) photos – (Remove all bedding sheets)

  • (1) Photo of entire product
  • (1) Photo with straight edge and measure showing a 2″ dip
  • (1) Photo of Receipt
  • (1) Photo of law tag

 

Without specific 4 photos listed above, your claim may be rejected or denied by manufacturer.

*One year (1), Five year (5), and Ten year (10) Manufacture Limited-Warranty

What is Covered:

  • Rips on Seams.
  • Excessive Crushing
  • Springs
  • Foam Separation

What is NOT Covered:

  • Stains
  • Normal Wear and Tear
  • Punctures
Photo of Entire Product

   

Up Close Photo of Product

   

Law Tag Product Photo

Upholstery* (Sofa & Loveseat, Sectional, Motion)

Send in four (4) photos

  • (1) Photo of entire product
  • (1) Photo showing close up damage
  • (1) Photo of Receipt
  • (1) Photo of law tag (if applicable)

 

*One year (1) Manufacture Limited-Warranty

What is Covered:

  • Rips on Seams
  • Excessive Crushing
  • Frame Damage
  • Springs

What is NOT Covered:

  • Stains
  • Animal Bite and Scratch Marks
  • Punctures
Photo of Entire Product

Up Close Photo of Product

Law Tag Product Photo

Mattresses & Foundation*

Send in required four (4) photos – (Remove all bedding sheets)

  • (1) Photo of entire product
  • (1) Photo with straight edge and measure showing a 2″ dip
  • (1) Photo of Receipt
  • (1) Photo of law tag

 

Without specific 4 photos listed above, your claim may be rejected or denied by manufacturer.

*One year (1), Five year (5), and Ten year (10) Manufacture Limited-Warranty

What is Covered:

  • Rips on Seams.
  • Excessive Crushing
  • Springs
  • Foam Separation

What is NOT Covered:

  • Stains
  • Normal Wear and Tear
  • Punctures
Photo of Entire Product

Up Close Photo of Product

Law Tag Product Photo

Upholstery* (Sofa & Loveseat, Sectional, Motion)

Send in four (4) photos

  • (1) Photo of entire product
  • (1) Photo showing close up damage
  • (1) Photo of Receipt
  • (1) Photo of law tag (if applicable)

 

*One year (1) Manufacture Limited-Warranty

What is Covered:

  • Rips on Seams
  • Excessive Crushing
  • Frame Damage
  • Springs

What is NOT Covered:

  • Stains
  • Animal Bite and Scratch Marks
  • Punctures

File a Manufacturer Claim

All fields marked with an * are required.

Your Name: *

Your Contact Email: *

Your Contact Phone Number: *

Enter Your Sales Order Number: *

Date of Purchase MM/DD/YYYY: *

Select Your Store: *

Enter Your Product SKU Number: *

Enter Product Description from Receipt: *

Select Manufacturer. If Unknown, Contact Your Store. *

Describe the Problem: *

Please Explain:*

Upload Your Photos. Four (4) Are Required - SEE EXAMPLES HERE: *

Photo of Entire Product*

Up Close Photo of Product*

Law Tag Product Photo*

Receipt*

Press the submit button once to submit your claim. If actual required photos are not included, warranty claim will be denied.

DISCLAIMER: Uploading times vary depending on the format of your file and file size. One of the main reasons uploads may take a long time is due to file size and upload speed. Please only click SUBMIT one time and allow the page to upload your request. An approval will show on screen once its completed.

If you have issues with the form submitting, please click here to send us a message using the contact form.

At American Freight our main priority is to take care of our customers and our personnel in the safest and most efficient way. Effective Wednesday, March 18th, 2020, due to the current national COVID-19 pandemic, American Freight will be operating with limited personnel, both office and warehouse. We thank you in advance for your understanding, as warranty claims, approval and denials may be delayed during this time. Stay safe!

Guardian Protection Products Warranty Claims

If you purchased a protection plan for your furniture and need to file a claim with Guardian, click the link to the right. Please make sure to report any covered stains or damages to Guardian within the time frame stated on your service plan.