Furniture Warranty

WARRANTY CENTER – FURNITURE & MATTRESS

At American Freight your satisfaction is important to us. If you should ever have a manufacturer warranty service need on a furniture or mattress item purchased from us, please follow the instructions below for service.

American Freight does not extend warranties (other than specified by the manufacturer in writing). Upholstered fabrics are not guaranteed for color fastness, wear-ability or shrinkage by the manufacturers and therefore we are not able to offer such guarantees. Please be aware that the product warranty provides you specific legal rights and you may also have rights under applicable state law. Please inspect your merchandise at the loading dock. American Freight is not responsible for sub contracted deliveries or customers who fail to secure their loads. The contractual provisions of the sale are governed by the state of the store location.

Length of Limited Warranty:

  • Your warranty starts on the date of purchase. To determine the length of warranty, refer to the product law tag and the warranty schedule provided with the specific product. Repair or replacement of the product or mattress neither renews nor extends this limited warranty.
  • If your claim is approved by the manufacturer, the defective part will be provided to you.  If the manufacturer approves your claim for replacement, American Freight will replace the defective piece within a reasonable period of time without charge to the customer excluding delivery costs.

 

During Manufacturer Warranty Period

  • If you have a qualifying manufacturer limited warranty claim, please complete the below form to submit your claim.
    • NOTE: Manufacturer Warranty Claims can take up to 60 days to be evaluated by the manufacturer. After the decision has been made by the manufacturer, you will be notified with the results and next steps.
  • If you purchased a Protection Plan, and have accidental damage or accidental stains you should file your claim directly with the Protection Plan provider (see below for specific contact information).

 

After Manufacturer Warranty Period

  • For products purchased with a Protection Plan, all claims MUST be filed directly with the Protection Plan provider (see below for specific contact information).

 

Furniture Protection Plan Providers Contact Information

NOTE: Make sure to report any covered stains, damages, or issues to the Protection Plan provider within the time frame stated on your service plan.

  • If you purchased a Furniture Protection Plan on or after 10/24/21, contact Assurant Customer Service at (800) 454-7124 or www.MyAFclaims.com to schedule service or repair.
  • If you purchased a Furniture Protection Plan before 10/24/21, contact Guardian Support at (800) 527-8485 or www.gppclaims.com to schedule service or repair.
  • If you purchased your Furniture Protection Plan from an FFO Home store between 8/1/18 and 12/26/20, please file your claim with ProtectAll/GBS Enterprises at www.myprotectall.com.
  • If you purchased a Furniture Protection Plan from FFO Home prior to 8/1/18, please contact your local store for more information.

 

Manufacturer Limited Warranty Submission Form

If you have a qualifying manufacturer limited warranty claim, please complete the below form to submit your claim.

 

Warranty Validation:

(1) You must be the original purchaser and have purchased the product from one of our authorized American Freight Furniture & Mattress stores.
(2) You must provide a copy of the original store receipt.
(3) The law-label must be attached to the product (if applicable).

If there is a discrepancy between the information contained on this webpage and the warranty documentation received with your purchase, the warranty documentation will control.

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How to Submit Photos:

Photo of Entire Product

   

Up Close Photo of Product

   

Photo of law tag w/ barcode

Mattresses & Foundation*

Send in required four (4) photos – (Remove all bedding sheets)

  • (1) Photo of entire product
  • (1) Photo with straight edge and measure showing a 2″ dip
  • (1) Photo of Receipt
  • (1) Photo of law tag that shows barcode

 

Without specific 4 photos listed above, your claim may be rejected or denied by manufacturer.

*One year (1), Five year (5), and Ten year (10) Manufacture Limited-Warranty

What is Covered:

  • Rips on Seams.
  • Excessive Crushing
  • Springs
  • Foam Separation

What is NOT Covered:

  • Stains
  • Normal Wear and Tear
  • Punctures
Photo of Entire Product

   

Up Close Photo of Product

   

Photo of law tag that shows barcode

 

 

Upholstery* (Sofa & Loveseat, Sectional, Motion)

Send in four (4) photos

  • (1) Photo of entire product
  • (1) Photo showing close up damage
  • (1) Photo of Receipt
  • (1) Photo of law tag that shows barcode

 

*One year (1) Manufacture Limited-Warranty

What is Covered:

  • Rips on Seams
  • Excessive Crushing
  • Frame Damage
  • Springs

What is NOT Covered:

  • Stains
  • Animal Bite and Scratch Marks
  • Punctures
  • Burns
  • Delivery Damages
    • NOTE: Customer should contact store.
  • Customer caused damages
Photo of Entire Product

Up Close Photo of Product

Photo of law tag w/ barcode

Mattresses & Foundation*

Send in required four (4) photos – (Remove all bedding sheets)

  • (1) Photo of entire product
  • (1) Photo with straight edge and measure showing a 2″ dip
  • (1) Photo of Receipt
  • (1) Photo of law tag that shows barcode

 

Without specific 4 photos listed above, your claim may be rejected or denied by manufacturer.

*One year (1), Five year (5), and Ten year (10) Manufacture Limited-Warranty

What is Covered:

  • Rips on Seams.
  • Excessive Crushing
  • Springs
  • Foam Separation

What is NOT Covered:

  • Stains
  • Normal Wear and Tear
  • Punctures
Photo of Entire Product

Up Close Photo of Product

Photo of law tag that shows barcode

Upholstery* (Sofa & Loveseat, Sectional, Motion)

Send in four (4) photos

  • (1) Photo of entire product
  • (1) Photo showing close up damage
  • (1) Photo of Receipt
  • (1) Photo of law tag that shows barcode

 

*One year (1) Manufacture Limited-Warranty

What is Covered:

  • Rips on Seams
  • Excessive Crushing
  • Frame Damage
  • Springs

What is NOT Covered:

  • Stains
  • Animal Bite and Scratch Marks
  • Punctures
  • Burns
  • Delivery Damages
    • NOTE: Customer should contact store.
  • Customer caused damages

File a Manufacturer Claim

    All fields marked with an * are required.

    Your Name: *

    Your Contact Email: *

    Your Contact Phone Number: *

    Enter Your Sales Order Number: *

    Date of Purchase MM/DD/YYYY: *

    Select Your Store: *

    Enter Your Product SKU Number (must match receipt): *

    Enter Product Description from Receipt: *

    Select Manufacturer. If Unknown, Contact Your Store. *

    Describe the Problem: *

    Brief explanation of issue:*

    Upload Your Photos. Four (4) Are Required - SEE EXAMPLES HERE: *

    Please note: MAX file size is 4.5MB per photo

    Photo of Entire Product*

    Up Close Photo of Product*

    Law Tag Product Photo*

    Receipt*

    Press the submit button once to submit your claim. If actual required photos are not included, warranty claim will be denied.

    DISCLAIMER: Uploading times vary depending on the format of your file and file size. One of the main reasons uploads may take a long time is due to file size and upload speed. Please only click SUBMIT one time and allow the page to upload your request. An approval will show on screen once its completed.

    If you have issues with the form submitting, please click here to send us a message using the contact form.

    At American Freight our main priority is to take care of our customers and our personnel in the safest and most efficient way. Effective Wednesday, March 18th, 2020, due to the current national COVID-19 pandemic, American Freight will be operating with limited personnel, both office and warehouse. We thank you in advance for your understanding, as warranty claims, approval and denials may be delayed during this time. Stay safe!